FAQ's

1. What products does ElectronicThink offer?
At ElectronicThink, we provide innovative and stylish electronic solutions to enhance your living space. Our collections include Electric Lighters, Humidifiers, Lamps, and Electric Candles—all designed to offer convenience, comfort, and a modern touch to your home.

2. How do I place an order?
Shopping with us is easy! Simply browse our collections, add your desired items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email.

3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

4. How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery typically takes 5-10 business days, depending on your location. A tracking number will be provided so you can monitor your order’s progress.

5. Do you offer international shipping?
Yes, we ship internationally to select countries. Delivery times and shipping costs vary depending on your location and local customs processes. Additional customs duties or taxes are the responsibility of the customer.

6. Can I return or exchange a product?
Yes! If you’re not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Please refer to our Return Policy for more information.

7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to follow your order until it arrives.

8. What should I do if my order arrives damaged or is missing?
If your order arrives damaged or is lost in transit, please contact us immediately at [your support email]. We’ll investigate and offer a replacement or refund if necessary.

9. How can I contact ElectronicThink customer support?
You can reach us through our Contact Us page or email us directly at [your support email]. We aim to respond within 24-48 hours.

10. Are your products safe to use?
Yes, all of our products meet safety standards and are designed for everyday use. Please refer to individual product instructions for proper usage and care.